In one of our past articles, we’ve seen why release notes are important. They are vital because they offer you a form of communication. If properly managed, they have the potential of positively impacting satisfaction of involved parties. For example – customers will be happy to know about the recent enhancements in the product they are[…]
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Amoeboids
Delightful customer support via enriched profiles for Jira Service Desk
Customer Support Sep 15, 2019
Setting up processes for delightful customer support is tough. While it can happen once in a while, making it a habit is difficult. Of course, the customer support team needs to be trained. Not only around products/services they support but also on different communication styles. But, how do you know what communication style would work and[…]
All software development teams use release notes. Whether they know it or not, is a different question altogether. For example, development team makes some changes to the application and hands it over to QA. Do they inform the QA team, what has changed? what needs testing? what are the known issues? Now extend the same[…]