Jira Service Desk
Provide context to your JSD agents by enriching data based on reporter's email address.
Increase engaging conversations with JSD customers
Context is King
Enrich user & their organisation’s data within JSD based on the reporter’s email address. Help your agents strike personalised conversations with your customers. Provide delightful support with ease.
Know more about the reporter before providing support. What's their seniority, their role & even their location. And then personalise the support response accordingly. Less back & forth, more solutions.
See the size of reporter's organisation or their estimated revenue & then prioritise support based on this information.
Valuable data points to make informed decisions
Key To Personalisation
Right from reporter’s Linkedin profile, Position, Job role & time zone to their organisation’s location, website, employee size & estimated revenue. All this enriched data available to your agent within JSD.
Have questions about the Enriched profile for JSD app ?
Enriched profiles is purposely built for your JSD cloud instance.
Enriched profiles currently does not support the JSD server version.
JSD Data Center
Enriched profiles will not be available for the data center version of JSD.