Skip the customer
support back-and-forth

Generate unique links for your customers to create & upload screen recording videos, no installations / extensions needed

Simplify Screen Recording, Simplify Life

A Single Click Is All It Takes

Screenjar – Screen Recorder for Jira on the Atlassian Marketplace allows your customers to share screen recordings in just one click - without any download/installation

Trusted by Companies like

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How it works

Screenjar is meant to help customer-obsessed teams delight their customers with a ridiculously easy way to record screens & share the video for quick resolution

Ask your customer to record their screen

Record screen & attach videos directly to Jira issues & JSM tickets. No installation, no user management, no hassles

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Start

Generate a video request link with our Chrome extension or Screenjar dashboard or Jira ticket to support your customers 

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Record

Customer can record their screens & optionally audio in their own time and don't have to download or install anything

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Review

You're notified by email and you can watch the video from the same unique link that it was recorded from

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Share

If you need to involve the product team or someone else, you can easily share the recording with them

Testimonials

Our customers say it best

Star
"Screenjar makes it so much easier for us to help our customers and resolve more complex cases quicker. It really improved our processes and it’s really easy to use for both us and the customer."
 

Joanna Jewell

Joanna Jewell

Customer Success Manager, EmailOctopus
Star
"Very cool plug in. Great HR tool and easy for employees to keep track of their accomplishments, As someone who hated review time in past jobs, I would love to use this add-on. Upraise team is amazing to work with. They are always available and interested in your ideas to improve the add-on."

Joanna Jewell

Jenifer Kuntz

Customer Success Manager, EmailOctopus
Star
"Screenjar makes it so much easier for us to help our customers and resolve more complex cases quicker. It really improved our processes and it’s really easy to use for both us and the customer."
 

Joanna Jewell

Joanna Jewell

Customer Success Manager, EmailOctopus

Ready to start your screen recording?

Giving customers

A better experience for your customers

Giving customers the option to record their issue rather than try to explain it by text makes their life easier

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Less back-and-forth

Support issues that would normally take numerous messages or a Zoom call to diagnose can be communicated

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Better collaboration with your product team

Communicating an issue to your product team is much easier when you have a video from the customer's perspective

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Super easy to get started

Screenjar is as simple as it gets. No installations/extensions & no steep learning curve

Pricing

Cut down on the back-and-forth by letting customers easily send you videos of their screen. Try it free for 14 days

Startup

$30 Month

  • Up to 3 teammates
  • Up to 50 videos per month
  • 60 days video retention

Select Plan

Growth

$60 Month

  • Up to 10 teammates
  • Up to 150 videos per month
  • 80 days video retention

Select Plan

Enterprise

Contact us

  • Get in touch if you need more videos or enterprise features
  • as

Contact Us

Capture Your Screen In a Single Click

This Screen recorder does it all

Reduce tab switching with the Screenjar Chrome extension

You already have too many tabs open, so we made a Chrome extension so you can avoid having to open another.

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Instead of heading to screenjar.com to generate a screen recording request, use the Chrome extension to quickly generate one without having to leave your support desk. Simple.

Screenjar fits right into your customer support workflow

Screenjar already requires minimal clicks and new tabs to use, especially with the Chrome extension, but we're working on deeper integrations with popular help desk & live chat solutions to make it even more frictionless.

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The first live integration is with Help Scout. It allows you to request screen recordings and see links to previous recordings right from the Mailbox.

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As one of the most popular help desk solutions, Zendesk is the next platform we will integrate with. If you are a Zendesk customer and are interested in using Screenjar, we'd love to hear from you.

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Intercom has a powerful app ecosystem that we're also looking forward to joining.If you are a Intercom customer and are interested in using Screenjar, we'd love to hear from you.

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A Zapier integration would allow you to integrate Screenjar into your workflow however unique it is, so an integration with them is also planned.

Trending Resources

Blogs, Videos, Guides and more

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Top Tools available for Customer Delight

Video

Automated Release Notes -
Sending Release Notes to Slack or Teams Channel

Watch Now

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Research

Pulse Survey Paper- Simplify Screen Recording, Simplify Life

Start using Screenjar to improve your customer support workflow today

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