Customer Feedback loop- How to create and Importance for customer satisfaction survey
Learn why customer feedback is so important and actionable strategies that you can use to build a feedback loop.
When Release Notes Go Wrong: A Cautionary Tale
Learn how release notes go wrong and how to improve them to maximize engagement with your users.
4 Ways Your SaaS Can Improve User Engagement
Discover four ways that you can improve user engagement in your software-as-a-service business.
4 Automation Tools to Help Developers Focus on Writing Code
Discover four ways that developers can automate tedious busywork and free up time to focus on higher-value tasks.
Changelog example, format and how to write a changelog?
When you are a small team, bringing your ideas to life – you will have emphatic focus on the development part. And more often than not, documentation will be an afterthought. That, is the nature of most software development teams. But as your software product gets off the ground, you feel the need to be …
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Kano Prioritization- What is it and Learn Kano Product Prioritization Model
Building a better product is the top priority for software development companies. Members of all teams understand that customer satisfaction levels are important for product improvement. But not too many companies know how to make this functional knowledge work for them. In a recent article, we wrote about the MoSCoW technique. Today’s post is about …
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MoSCoW Technique- What it is & Insights on MoSCoW Prioritization
MoSCoW Technique- What it is & Insights on MoSCoW Prioritization Collecting customer feedback is important. But not all feedback is created equal. There will be some that may not meet your product vision or the target market or does not make sense. That is why building a thoughtful product roadmap is vital. But how to …
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9 Steps For Writing Useful Technical Documentation
Technology & software products continue to improve relentlessly. Inevitably demand for well-written technical documentation will continue to increase. Technical documentation bridges the gap between developers of a product and the end users. This writing involves taking complex information and breaking it down into a clear and easy to digest document.These technical pieces can come in …
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8 Must Read Books for Product Managers
“Today a reader, tomorrow a leader.” -Margaret FullerProduct mangement is an emerging discipline. It is said that product managers are CEOs of their products. Rightly so, product managers are involved in the entire lifecycle of a product. From building talented teams to generating profits, they influence all the phases. Here is a list of 8 …
Reducing Support Team’s Load Through Self Service
Support teams carry a heavy load every day. They must provide information and help to customers who reach out with questions about the company’s products and services. All this, while helping with genuine issues as they arise. If there is unbearable support work coming through, usual reaction of the management is to try & hire …
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