Communication Archives

5 Tips to Increase Customer Engagement on Your Product Roadmap

Communication, Product Roadmap / By admin_amoeboids

The growth trajectory of a product and the value it adds to users are primarily driven by customer engagement. Customer feedback and engagement are crucial to all aspects of product development, including the product roadmap. Regular and valuable customer insights lay the foundation of successful product iterations that lead to improved customer engagement with your …

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How to Communicate Product Changes to Your Users

Communication / By Anand Inamdar

Discover the best ways to communicate product changes to users, from in-app notifications to documentation updates.

Product Update Emails: How to Maximize Engagement

Communication / By Shiv Dhakane

Learn how to create engaging product update emails, target specific users at the right time and automate the busy work.

8 Knowledge Base Examples to Inspire You

Communication, Customer Support / By Shiv Dhakane

Knowledge base is one of the many touch points your team is going to have with customers. It is one of those self-service tools you can offer to customers & help them find answers on their own. A recent survey by Zendesk shows importance of a bespoke and useful knowledge base. Up to 91% of customers interviewed …

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Problems in Maintaining Product Roadmap On Trello

Communication, Product Roadmap / By Parag Bhole

For software businesses, a public product roadmap is one of the best ways to bring different stakeholders on the same page. It encourages transparency, interaction and builds trust with the customers. Having a public roadmap can also help drive sales. In a recent study, up to 84% of IT purchasers indicated they need to trust a …

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How to write release notes and jira release notes checklist

Communication, Release Notes / By Shiv Dhakane

How to write release notes and Jira release notes checklist Release notes are an essential part of software development. Whether your release is a bug fix or a major new version, inform the customers about what has changed. They expect clear details that tell them how to use new features and which bugs are (or …

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9 Steps For Writing Useful Technical Documentation

Communication, Customer Support / By Anand Inamdar

Technology & software products continue to improve relentlessly. Inevitably demand for well-written technical documentation will continue to increase. Technical documentation bridges the gap between developers of a product and the end users. This writing involves taking complex information and breaking it down into a clear and easy to digest document.These technical pieces can come in …

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75 Support Phrases for a Delightful Customer Experience

Communication, Customer Support / By Parag Bhole

When it comes to solving customer issues, empathy and understanding can make or break an interaction. By the time a customer reaches out for help, they may have been struggling with an issue for hours, days, or even weeks. So it’s important to meet their frustration with a calm, can-do attitude, and be ready to …

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Reducing Support Team’s Load Through Self Service

Communication, Customer Support / By Anand Inamdar

Support teams carry a heavy load every day. They must provide information and help to customers who reach out with questions about the company’s products and services. All this, while helping with genuine issues as they arise. If there is unbearable support work coming through, usual reaction of the management is to try & hire …

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12 Tips for Creating an Effective Knowledge Base

Communication, Customer Support / By Shiv Dhakane

Providing delightful customer support isn’t easy. Support teams spend a lot of time answering the same questions again & again. It’s tiring. Giving customers a self-service option for these questions frees up support representatives’ time. That way, customers get quicker answers. And the support people have more time to help with the tougher problems. That’s …

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AMOEBOIDS APPS

Automated Release Notes

Embedder

Screenjar

Roadmap Portal

Typeform Integration

Enriched Profiles

UPRAISE APPS

Employee Success

Employee Garrison

People

Connector for Confluence

Communication

AMOEBOIDS APPS

Automated Release Notes

Embedder

Screenjar

Roadmap Portal

Typeform Integration

Enriched Profiles

UPRAISE APPS

Employee Success

Employee Garrison

People

Connector for Confluence

AMOEBOIDS APPS

Automated Release Notes

Embedder

Screenjar

Roadmap Portal

Typeform Integration

Enriched Profiles

UPRAISE APPS

Employee Success

Employee Garrison

People

Connector for Confluence