How to Communicate Product Changes to Your Users
Discover the best ways to communicate product changes to users, from in-app notifications to documentation updates.
Communication
Product Update Emails: How to Maximize Engagement
Learn how to create engaging product update emails, target specific users at the right time and automate the busy work.
8 Knowledge Base Examples to Inspire You
Knowledge base is one of the many touch points your team is going to have with customers. It is one of those self-service tools you can offer to customers & help them find answers on their own. A recent survey by Zendesk shows importance of a bespoke and useful knowledge base. Up to 91% of customers interviewed …
Problems in Maintaining Product Roadmap On Trello
For software businesses, a public product roadmap is one of the best ways to bring different stakeholders on the same page. It encourages transparency, interaction and builds trust with the customers. Having a public roadmap can also help drive sales. In a recent study, up to 84% of IT purchasers indicated they need to trust a …
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how to write release notes and jira release notes checklist
how to write release notes and Jira release notes checklist Release notes are an essential part of software development. Whether your release is a bug fix or a major new version, inform the customers about what has changed. They expect clear details that tell them how to use new features and which bugs are (or …
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9 Steps For Writing Useful Technical Documentation
Technology & software products continue to improve relentlessly. Inevitably demand for well-written technical documentation will continue to increase. Technical documentation bridges the gap between developers of a product and the end users. This writing involves taking complex information and breaking it down into a clear and easy to digest document.These technical pieces can come in …
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75 Support Phrases for a Delightful Customer Experience
When it comes to solving customer issues, empathy and understanding can make or break an interaction. By the time a customer reaches out for help, they may have been struggling with an issue for hours, days, or even weeks. So it’s important to meet their frustration with a calm, can-do attitude, and be ready to …
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Reducing Support Team’s Load Through Self Service
Support teams carry a heavy load every day. They must provide information and help to customers who reach out with questions about the company’s products and services. All this, while helping with genuine issues as they arise. If there is unbearable support work coming through, usual reaction of the management is to try & hire …
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12 Tips for Creating an Effective Knowledge Base
Providing delightful customer support isn’t easy. Support teams spend a lot of time answering the same questions again & again. It’s tiring. Giving customers a self-service option for these questions frees up support representatives’ time. That way, customers get quicker answers. And the support people have more time to help with the tougher problems. That’s …
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Announcing New Features To Increase Customer Adoption
For software companies, essence of introducing new features is to get customer adoption. Just developing the app or website doesn’t mean users will come. People have to know what’s new in your product, and they need a reason to care. Thus how you present & market features is as important as the features themselves. How …
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