Enriched Profiles for JSM

Know your customer, as well as you know their needs.

Empower your team to have contextual conversations with your customers, with enriched profiles that adds in the details

Attaching context to the message

Get demographic as well as professional data for JSM ticket reporters & their organisations with enriched profiles. Enable your team to understand the customers better, close tickets faster and increase customer satisfaction.

Engaging Conversations

Deeper understanding of customers gathered from enriched profiles helps you strike meaningful conversations quickly, and understand how your responses can be tailored to serve them better.

Understand the person behind the title

Customers are not just their job titles, but a product of their education, past experiences, successes and more. Enriched profiles bring information about the customer through social profiles, so that your team can understand and anticipate the customer’s needs even before interacting with them.

Profiling organizations

Know the organizational structure in and out, so that your team approaches the right person at the right time. Enriched profiles helps you to make informed decisions, with information right from number of employees to estimated revenue.

The profile structure

The enriched profile of the reporter for the Jira service desk tickets displays following attributes

Reporter Profile	Org Profile
Display name	Name
Profile image	Link to Linkedin company page
Link to Linkedin profile	About
Title	Founded year
Role	Location
Time zone & Current time	Overview of no. of employees
	Estimated annual revenue range