Typeform integration for JSM

Wow your Jira Service Management Customers

Bring amazing UX of Typeform to Jira Service Management's ticket creation process. Delightful & interactive.

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No more dry & boring forms to fill for your JSM customers. Say Hi to more contextual & personalised interactions.

But Why?

Benefits of Typeform integration for JSM

Are you a team obsessed with customer delight? Then Typeform integration is here to make the ticket creation process in JSM a breeze. Customers can create tickets from where they are, without going to your customer portal!

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Save support team's time by guiding users to relevant resources before they create any support tickets

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Reduce time consuming back & forth by guiding users to provide all the necessary details

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Engage users by personalising ticket creation forms based on various user profile attributes

Delight Your Customers Today

Features

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Map Typeform questions with JSM request fields with guided mapping

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Always create JSM tickets or only when a certain condition is met

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Personalise ticket creation forms with hidden fields such as name, email etc

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Few use cases:

New Cases
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External facing customer support forms for Feature requests, Bug reports etc

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Candidate facing recruitment forms for various open positions etc

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Internal employee helpdesk forms for IT support, HR requests etc

Ready to save your support team's time?

Bonus

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Provide Typeform as an embed, pop-up or a chat widget directly in your web or mobile app. Then your users can create JSM tickets right from there rather than doing it via the isolated customer portal.

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Blog

Customer Satisfaction vs Customer Delight

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Video

Typeform Integration for Jira Service Management

Watch Now

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Research

Pulse Survey Paper - Simplify Screen Recording, Simplify Life

Install Typeform Integration in your Jira Service Management

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