Typeform integration for JSM

Wow your Jira Service Management Customers

Bring amazing UX of Typeform to Jira Service Management's ticket creation process. Delightful & interactive.

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No more dry & boring forms to fill for your JSM customers. Say Hi to more contextual & personalised interactions.

But Why?

Benefits of Typeform integration for JSM

Are you a team obsessed with customer delight? Then Typeform integration is here to make the ticket creation process in JSM a breeze. Customers can create tickets from where they are, without going to your customer portal!

Save support team's time by guiding users to relevant resources before they create any support tickets

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Reduce time consuming back & forth by guiding users to provide all the necessary details

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Engage users by personalising ticket creation forms based on various user profile attributes

Features

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Map Typeform questions with JSM request fields with guided mapping

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Always create JSM tickets or only when a certain condition is met

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Personalise ticket creation forms with hidden fields such as name, email etc

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Few use cases:

New Cases
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External facing customer support forms for Feature requests, Bug reports etc

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Candidate facing recruitment forms for various open positions etc

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Internal employee helpdesk forms for IT support, HR requests etc

Bonus

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Provide Typeform as an embed, pop-up or a chat widget directly in your web or mobile app. Then your users can create JSM tickets right from there rather than doing it via the isolated customer portal.

Improve Customer Support Workflow With Typeform Integration for JSM

Build the future YOU want to work in

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