Customer feedback is invaluable. It enables any business to grow by satisfying its most important ally—the customer. It then becomes easier for companies to understand customers’ wants, expectations and dissatisfaction. A recent Salesforce report reveals that 89 percent of business customers expect businesses to understand their needs and expectations. By aligning their products to this[…]
How to Improve Your Software With Customer Feedback
Product management, Product Roadmap Dec 05, 2019
“Today a reader, tomorrow a leader.” -Margaret FullerProduct mangement is an emerging discipline. It is said that product managers are CEOs of their products. Rightly so, product managers are involved in the entire lifecycle of a product. From building talented teams to generating profits, they influence all the phases. Here is a list of 8[…]
75 Support Phrases for a Delightful Customer Experience
Communication, Customer Support Nov 20, 2019
When it comes to solving customer issues, empathy and understanding can make or break an interaction. By the time a customer reaches out for help, they may have been struggling with an issue for hours, days, or even weeks. So it’s important to meet their frustration with a calm, can-do attitude, and be ready to[…]
Support teams carry a heavy load every day. They must provide information and help to customers who reach out with questions about the company’s products and services. All this, while helping with genuine issues as they arise. If there is unbearable support work coming through, usual reaction of the management is to try & hire[…]
Providing delightful customer support isn’t easy. Support teams spend a lot of time answering the same questions again & again. It’s tiring. Giving customers a self-service option for these questions frees up support representatives’ time. That way, customers get quicker answers. And the support people have more time to help with the tougher problems. That’s[…]
The phrase “extreme programming” sounds exciting and a little dangerous. It may call “extreme sports” to mind, but it isn’t as dangerous as water skiing through the rapids. Although extreme programming does need willingness to depart from tried and true paths.Extreme programming (or XP) is a variety of the Agile approach to software development. As[…]
Announcing New Features To Increase Customer Adoption
Communication, Product Roadmap, Release Notes Nov 01, 2019
For software companies, essence of introducing new features is to get customer adoption. Just developing the app or website doesn’t mean users will come. People have to know what’s new in your product, and they need a reason to care. Thus how you present & market features is as important as the features themselves. How[…]
In today’s fast-paced digital environment, business owners and project managers must start planning updates and new features as soon as first version of their software product hits the market. However, ensuring that your new version rolls out without any bumps is critical to survival. Why? Bugs, slow load time and other glitches lead to frustrated[…]
As a project manager, your job is to monitor project progress every step of the way. However, when there is a team working on your project/s, it can be hard to keep track of how things are progressing. That’s why it’s important to have a plan in place for monitoring the daily progress on projects.[…]
“Competition is fierce” is an understatement in the business world. Especially so in the software product development arena. As of the third quarter of 2019, 2.47 million Android apps and 1.8 million apps for iOS were available to the over three billion global smartphone users. Even more discouraging, Gartner estimates that less than 0.01 percent of all consumer mobile apps were[…]
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