Learn how release notes go wrong and how to improve them to maximize engagement with your users.
Learn why release notes matter and actionable strategies that you can use to increase engagement with customers.
Discover four ways that you can improve user engagement in your software-as-a-service business.
Discover four ways that developers can automate tedious busywork and free up time to focus on higher-value tasks.
Learn why feature announcements matter and how to effectively market new features to your audience.
Knowledge base is one of the many touch points your team is going to have with customers. It is one of those self-service tools you can offer to customers & help them find answers on their own. A recent survey by Zendesk shows importance of a bespoke and useful knowledge base. Up to 91% of customers interviewed[…]
When you are a small team, bringing your ideas to life – you will have emphatic focus on the development part. And more often than not, documentation will be an afterthought. That, is the nature of most software development teams. But as your software product gets off the ground, you feel the need to be[…]
For software businesses, a public product roadmap is one of the best ways to bring different stakeholders on the same page. It encourages transparency, interaction and builds trust with the customers. Having a public roadmap can also help drive sales. In a recent study, up to 84% of IT purchasers indicated they need to trust a[…]
Release notes are an essential part of software development. Whether your release is a bug fix or a major new version, inform the customers about what has changed. They expect clear details that tell them how to use new features and which bugs are (or are not) resolved. So, how do you write good release[…]
Building a better product is the top priority for software development companies. Every team understands that customer satisfaction levels are important for product improvement. But not too many companies know how to make this knowledge work for them. In a recent article, we wrote about the MoSCoW technique. Today’s post is about a model created[…]