Knowledge base is one of the many touch points your team is going to have with customers. It is one of those self-service tools you can offer to customers & help them find answers on their own. A recent survey by Zendesk shows importance of a bespoke and useful knowledge base. Up to 91% of customers interviewed[…]
When you are a small team, bringing your ideas to life – you will have emphatic focus on the development part. And more often than not, documentation will be an afterthought. That, is the nature of most software development teams. But as your software product gets off the ground, you feel the need to be[…]
For software businesses, a public product roadmap is one of the best ways to bring different stakeholders on the same page. It encourages transparency, interaction and builds trust with the customers. Having a public roadmap can also help drive sales. In a recent study, up to 84% of IT purchasers indicated they need to trust a[…]
Release notes are an essential part of software development. Whether your release is a bug fix or a major new version, inform the customers about what has changed. They expect clear details that tell them how to use new features and which bugs are (or are not) resolved. So, how do you write good release[…]
Kano Model – Methodical Approach To Product Prioritisation
Product management, Product Roadmap Jan 27, 2020
Building a better product is the top priority for software development companies. Every team understands that customer satisfaction levels are important for product improvement. But not too many companies know how to make this knowledge work for them. In a recent article, we wrote about the MoSCoW technique. Today’s post is about a model created[…]
Building Better Products With MoSCoW Technique
Product management, Product Roadmap, Project Management Jan 17, 2020
Collecting customer feedback is important. But not all feedback is created equal. There will be some that may not meet your product vision or the target market or does not make sense. That is why building a thoughtful product roadmap is vital. But how to be ‘thoughtful’ about it? Well, you don’t have to reinvent[…]
As the second decade of the 21st century comes to an end, the power of marketing seems to be growing exponentially. Companies across the world are constantly searching for new tricks to stay ahead of the competition. Millions of new tools are springing up like mushrooms under the rain. But, do you really need all[…]
Technology & software products continue to improve relentlessly. Inevitably demand for well-written technical documentation will continue to increase. Technical documentation bridges the gap between developers of a product and the end users. This writing involves taking complex information and breaking it down into a clear and easy to digest document.These technical pieces can come in[…]
Release management is still an emerging discipline in software development. But, it is also growing rapidly due to technological changes. Release management as a discipline emerged from the sector’s shift from project-based offerings to product-based ones. Before the shift, programmers viewed individual releases as projects instead of products. As processes became more complex, a need[…]
How to Improve Your Software With Customer Feedback
Product management, Product Roadmap Dec 05, 2019
Customer feedback is invaluable. It enables any business to grow by satisfying its most important ally—the customer. It then becomes easier for companies to understand customers’ wants, expectations and dissatisfaction. A recent Salesforce report reveals that 89 percent of business customers expect businesses to understand their needs and expectations. By aligning their products to this[…]