In the dynamic world of software development, clear communication between QA & Development teams is essential. Screenjar enhances this process within Jira software by providing a straightforward way to visually communicate bugs & issues.
Customer profile: QA & Development Teams
This use case is ideal for QA teams who work closely with developers in bug tracking & resolution, particularly in environments where clear & efficient communication is key.
Problem statement: The challenge of Conveying bugs effectively
Traditional process of bug reporting often involves lengthy textual descriptions, which can lead to misunderstandings and back-and-forth clarifications. This inefficiency can slow down the development process, especially when textual descriptions are not sufficient to convey the issue clearly.
End to end experiences
Experience 1 - Providing additional visual context to existing bugs
- A bug is reported on Jira software, but the development team requires more information.
- The QA team member revisits the issue and uses the Screenjar button to provide additional visual context.
- They record the screen or take a screenshot, highlighting specific areas or actions.
- The recording or screenshot is automatically attached to the existing Jira issue.
- The development team reviews the new visual information, facilitating quicker & more accurate bug resolution.
Experience 2 – Attaching visual evidence for future reference.
- An enhancement is being tested before promoting it to production. The enhancement is intricate & requires thorough understanding as well as testing.
- QA team not only completes the testing but also attaches video evidence collected using Screenjar.
- After the test completion, the enhancement goes live to end users.
- In production, some of the end users are facing a glitch that was seen during testing.
- QA team can refer to the recordings & do the root cause analysis to prevent future leakages.
- The RCA leads to process improvements & the QA team is commended for preserving the video evidences.
- Provides a visual representation of bugs, making it easier for developers to understand & replicate issues.
- Minimizes the need for back-and-forth queries, speeding up the bug resolution process.
- Simplifies the process of bug reporting for QA teams, with no additional software installations required.