Industry
Software Development
Location
Houston, TX
Employees
1001-5000
Used Apps
ARNR
Conga Overview
Conga is a global business software company that helps companies make their revenue operations more efficient and automated. Its solutions help companies with hard tasks like making documents, keeping track of contracts' lifecycles, and digital workflows.
Conga runs a lot of different products and adds new features to them all the time. The engineering, product, and documentation teams all work in different time zones. So, it's important to keep everyone informed with clear communication and well-written release notes.
Introduction
Conga releases hundreds of features across multiple products twice a month. It was getting harder and taking longer to keep all of the internal teams keen on these changes. To solve this, Conga adopted and implemented the Automated Release Notes & Reports app for Jira. It helped automate sending weekly status reports, communicating about releases, and making approval documents. This made the whole process of reporting on releases faster and more efficient.
The Challenge
Manual Release Communication
Before they started using the Automated Release Notes and Reports app, Conga used many manual processes to share release information between teams.
The process involved
Manual Jira Queries
Teams had to run multiple
Jira queries to collect
release data for each
product, which required
significant manual effort.
Multiple Stajeholder Communications
Each product had its set of stakeholders, including
product, engineering, and
documentation teams, so
reports had to be manually shared with various groups.
Time-Consuming Reporting
The team spent almost a
whole day making release
summaries and sending
out notifications after each release cycle.
Coordinating Global Approvals
It was especially challenging to set up Change Approval Board (CAB) meetings because Conga works in different time zones.
Distributed Teams
Key stakeholders who were in charge of approvals and
change ownership were spread out across different areas.
Manual Approval Documentation
They had to get release information from several
places to make approval documents before meetings.
Time and Effort
The team had a lot of work to do because they had to report release information manually.
Work-intensive processes
Collecting issue details, compiling updates, formatting documents, and manually distributing emails were all necessary when preparing release reports.
Inefficient Meeting Preparation
Stakeholders often came to meetings without complete visibility of the latest updates, which increased discussion
time and slowed decision-making.
The Solution
To overcome these challenges, Conga implemented the Automated Release Notes & Reports for Jira application.
Key features of ARNR made their work easier and more productive.
Automated Release Communication
Automation rules create release reports at scheduled times,
automatically collecting Jira data and sending formatted updates to stakeholders without manual effort.
Structured CAB Documentation
Templates automatically generate CAB documents with release summaries, change details, approval information, and AI summaries and send them to stakeholders.
AI-Powered Summaries
The AI features in ARNR help quickly summarise release information so that stakeholders can understand important changes without having to look through long lists of tickets.
Automated Weekly Status Reports
Before meetings, stakeholders get weekly automated emails with Jira ticket status, the latest comments, and progress tables to keep them up to date.
Flexible Templates
Templates act as reusable blueprints that capture the entire
structure of release notes and reports. Once created, these
templates can be used in multiple automations and triggers.
Implementation and Results
Conga was able to automate the release management workflows of many of its product teams by using the Automated Release Notes and Reports app for Jira. The solution removed the need for manual reporting and greatly streamlined inter-team communication.
Time Savings
Scheduled reporting now takes care of tasks that used to take several hours after each release cycle.
Improved Stakeholder Visibility
Reports that are specific to a product make sure that the right teams get the right information about releases.
Faster Meetings
Automated status reports let stakeholders look over updates before the meeting, which cuts down on meeting time.
Simplified Release Management
The platform supports release communication, CAB documentation, and project reporting in one unified
system.
Improved User Experience
Ease of Use
One of the best things about the Automated Release Notes and Reports is that the interface is simple and easy to use, which makes it easy for teams to set up templates and
automations.
Flexible Customisation
Teams can easily create their own templates and adjust them according to the structure required for different reporting needs.
Customer Testimonial
At Conga, we release hundreds of features twice a month across multiple products. Keeping all our stakeholders informed used to be a time-consuming process that required running Jira queries and manually sending reports to different teams.
With Automated Release Notes & Reports, everything is now automated. We have zero manual intervention. Reports are generated automatically in the format we want and sent to the relevant stakeholders.
The AI summaries, templates, and automation capabilities have completely changed how we manage release communication and CAB approvals. What previously took hours now happens in minutes.
It’s not just a release note generator, it’s an extremely useful tool for release management, project management, and overall time management.
Anamika Pai
Staff Program Manager, Conga
Conclusion
The implementation of the Automated Release Notes & Reports for Jira application has significantly improved Conga’s release communication and reporting workflows. Automating release summaries, CAB documentation, and status reports got rid of a lot of time-consuming manual work. It also made sure that stakeholders always got the
right updates at the right time. The Automated Release Notes and Reports app for Jira helps teams stay productive and up to date as Conga grows and adds new features