Learn how to run ICT incident workflows in Jira and turn the same data into reports for customers, auditors, and the board.
Video Brief:
In this webinar, Mariia Domska, Industry Strategy Lead at SaaSJet, and Annu Satpute, Customer Success Manager at Amoeboids, walk through how financial teams can manage compliance work and reporting directly inside Jira. The session is moderated by Olha Yevdokymova, Product & Customer Solutions at SaaSJet.
The session starts with the reality most financial teams face: compliance filings assembled under deadline pressure, board decks stitched together from spreadsheets the night before, and stakeholder updates sent one email at a time. With DORA in full effect and notification windows as short as 4 and 24 hours, manual work is no longer an option. Using an ICT risk and incident team as the example, it covers a 6-step workflow: Capture, Classify, Trigger Reporting, Report on Three Clocks, Confirm Root Cause, and Keep the Evidence.
Mariia shows how SaaSJet’s Smart Forms, SLA Time and Report, Issue History, and Time in Status turn a Jira process into one that is measured, on time, and provable. Annu shows how the Automated Release Notes & Reports (ARNR) app takes that same Jira data and produces four documents for four stakeholders: a version change record, a customer service disruption update, a final incident report, and a monthly board summary.
The session ends with an end-to-end framework connecting intake, workflow, reporting, and continuous improvement, followed by a Q&A.
Live Demo Highlights:
- Attach classification and closure forms to every risk task, with conditional questions and prefilled Jira data.
- Run separate SLA clocks for initial, intermediate, and final reports, with a warning before any breach.
- Pull every field, status, and comment change across incidents into one exportable audit report.
- Find where classification and resolution stall using Time in Status pivot views.
- Send customers a service disruption update automatically when “customers affected” is set to Yes.
- Generate a final incident report for auditors and a monthly board summary using JQL stats and AI summaries.
Key Takeaways:
- Run fixing and reporting in parallel from one Jira workflow.
- Give every reporting deadline its own clock, not a calendar reminder.
- Build one template per stakeholder and let triggers handle delivery.
- Keep the audit trail in Jira so evidence is ready before a supervisor asks.
Watch the full webinar now to make compliance reporting in Jira audit-ready by default!