Use Cases

Use CasesPost Type

Managing Repetitive Requests Efficiently with Roadmap & Idea Portal for Jira Service Management

Introduction Managing repetitive – same or similar, requests efficiently is a critical aspect of service management. The Roadmap & Idea Portal for Jira Service Management app makes it possible by surfacing such requests on one or more custom built Roadmap & Idea portals. These portals eventually present the data that is already in JSM & …

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Streamlining Support with Screenjar: Enhance Your Jira Service Management

Introduction Efficient support and service management are crucial for any business. However, a lack of clear visual information often leads to prolonged ticket resolution times. Customer profile Ideal for support teams using Jira service management, especially when assisting non-technical users. Problem statement Support agents frequently face challenges due to insufficient information in tickets. This results …

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Customer support -Screenjar
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