In the world of software development, it’s common for products to go through numerous updates and changes over time. Changelogs and release notes are often used to keep users abreast of these changes, and the two terms are sometimes used interchangeably. However, the distinction should be made clear because both serve different purposes and are …
Changelog vs. Release Notes – the key differences Read More »
The growth trajectory of a product and the value it adds to users are primarily driven by customer engagement. Customer feedback and engagement are crucial to all aspects of product development, including the product roadmap. Regular and valuable customer insights lay the foundation of successful product iterations that lead to improved customer engagement with your …
Discover the best ways to communicate product changes to users, from in-app notifications to documentation updates.
Learn how to create engaging product update emails, target specific users at the right time and automate the busy work.
Knowledge base is one of the many touch points your team is going to have with customers. It is one of those self-service tools you can offer to customers & help them find answers on their own. A recent survey by Zendesk shows importance of a bespoke and useful knowledge base. Up to 91% of customers interviewed …
For software businesses, a public product roadmap is one of the best ways to bring different stakeholders on the same page. It encourages transparency, interaction and builds trust with the customers. Having a public roadmap can also help drive sales. In a recent study, up to 84% of IT purchasers indicated they need to trust a …
Problems in Maintaining Product Roadmap On Trello Read More »
How to write release notes and Jira release notes checklist Release notes are an essential part of software development. Whether your release is a bug fix or a major new version, inform the customers about what has changed. They expect clear details that tell them how to use new features and which bugs are (or …
How to write release notes and jira release notes checklist Read More »
Technology & software products continue to improve relentlessly. Inevitably demand for well-written technical documentation will continue to increase. Technical documentation bridges the gap between developers of a product and the end users. This writing involves taking complex information and breaking it down into a clear and easy to digest document.These technical pieces can come in …
When it comes to solving customer issues, empathy and understanding can make or break an interaction. By the time a customer reaches out for help, they may have been struggling with an issue for hours, days, or even weeks. So it’s important to meet their frustration with a calm, can-do attitude, and be ready to …
75 Support Phrases for a Delightful Customer Experience Read More »
Support teams carry a heavy load every day. They must provide information and help to customers who reach out with questions about the company’s products and services. All this, while helping with genuine issues as they arise. If there is unbearable support work coming through, usual reaction of the management is to try & hire …
Reducing Support Team’s Load Through Self Service Read More »
