Communication

Changelog vs. Release Notes – the key differences

In the world of software development, it’s common for products to go through numerous updates and changes over time. Changelogs and release notes are often used to keep users abreast of these changes, and the two terms are sometimes used interchangeably. However, the distinction should be made clear because both serve different purposes and are …

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5 Customer Engagement Tips in Product Roadmap

The growth trajectory of a product and the value it adds to users are primarily driven by customer engagement. Customer feedback and engagement are crucial to all aspects of product development, including the product roadmap. Regular and valuable customer insights lay the foundation of successful product iterations that lead to improved customer engagement with your …

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9 Steps For Writing Useful Technical Documentation

Technology & software products continue to improve relentlessly. Inevitably demand for well-written technical documentation will continue to increase. Technical documentation bridges the gap between developers of a product and the end users. This writing involves taking complex information and breaking it down into a clear and easy to digest document.These technical pieces can come in …

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Reducing Support Team’s Load Through Self Service

Support teams carry a heavy load every day. They must provide information and help to customers who reach out with questions about the company’s products and services. All this, while helping with genuine issues as they arise. If there is unbearable support work coming through, usual reaction of the management is to try & hire …

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