Customer Support

Customer Delight vs Customer Satisfaction

In today’s highly competitive and fragmented business environment, winning over and retaining customers is paramount. Almost all business strategies for customer-facing brands are built around the customer and ensuring their engagement, satisfaction, and delight. These terms are often used interchangeably but are diverse and define the different stages of the customer experience journey. Customer satisfaction …

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Winning Strategies to Impress and Delight Customers

Great customer experiences do not happen by chance. They require planning and mindful delivery. And there’s no single approach that can address all the needs of this customer experience. Organizations that delight customers on a regular basis have a nearly 80% advantage over customer experience laggards. The different experiences that customers get with an organization …

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The Project Management Talks

How to Write Technical Documentation in 9 Steps

Technology & software products continue to improve relentlessly. Inevitably demand for well-written technical documentation will continue to increase. Technical documentation bridges the gap between developers of a product and the end users. This writing involves taking complex information and breaking it down into a clear and easy to digest document.These technical pieces can come in …

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Reducing Support Team’s Load Through Self Service

Support teams carry a heavy load every day. They must provide information and help to customers who reach out with questions about the company’s products and services. All this, while helping with genuine issues as they arise. If there is unbearable support work coming through, usual reaction of the management is to try & hire …

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