Customer Support

End Bad Service Management: The Role of Product Roadmaps in Reducing Repetitive Support Tickets

In the fast-evolving realm of Service Management (SM), efficiency is king, and nothing undermines this quite like the curse of repetitive support tickets. These recurring issues can turn a streamlined help desk into a tiresome echo chamber, dampening the spirit of even the most dedicated agents. This article delves into how product roadmaps can be …

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Customer Delight vs Customer Satisfaction

In today’s highly competitive and fragmented business environment, winning over and retaining customers is paramount. Almost all business strategies for customer-facing brands are built around the customer and ensuring their engagement, satisfaction, and delight. These terms are often used interchangeably but are diverse and define the different stages of the customer experience journey. Customer satisfaction …

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Winning Strategies to Impress and Delight Customers

Great customer experiences do not happen by chance. They require planning and mindful delivery. And there’s no single approach that can address all the needs of this customer experience. Organizations that delight customers on a regular basis have a nearly 80% advantage over customer experience laggards. The different experiences that customers get with an organization …

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The Project Management Talks

How to Write Technical Documentation in 9 Steps

Technology & software products continue to improve relentlessly. Inevitably demand for well-written technical documentation will continue to increase. Technical documentation bridges the gap between developers of a product and the end users. This writing involves taking complex information and breaking it down into a clear and easy to digest document.These technical pieces can come in …

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